Seasonal opportunity taking incoming pledge drive calls for PBS, NPR, Wounded Warrior, St Jude, ASPCA, and various other non-profit agencies.  You will take calls from persons who have already decided to call in to make a donation.

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As a Freelance Customer Service Professional you will provide the following tasks:

• Read script verbatim.

• Assist callers with information about and making their donation to their chosen non-profit agency.

• Provide outstanding customer service.

• Enter customer and pledge information correctly.

 

 

 

Equipment at a Glance

• Windows based PC with anti-malware security

• 2 GB minimum RAM

• CPU (Intel or AMD) 2 GHz processor (or equivalent)

• Monitor resolution of 1280 x 720 (720p) or greater

• Internet Explorer 10 or higher

• Internet speed with a minimum bandwidth of 512k upload and 1.5 mbps download (or greater).

• No telephone line required!

 

Company hours of operation (subject to change based on client needs):

• The busiest Pledge Drives usually occur in January, March, June, August, October, November and December.

• 24 hours a day, 7 days a week during pledge seasons.

 

 

 

Required Certification:

Background check & client certification course $50 (subject to change) lasting approximately 10 days.  Certification is 100% online.

 

Service Revenue: $0.18 - $0.35 per talk minute (average $8-$10 per hour).

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**Opportunity not available to residents of Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, California or South Dakota.  Washington residents are welcome if you are military affiliated only.

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