Customer Service Professional

Virtual Assistants that support this program will be providing support to customers via telephone.  The clients are well-known companies that need contractors like you to assist their customers with inquiries, ordering, booking, billing and more.

 

As a Virtual Assistant you will provide the following tasks:

  • Interact with business customers via telephone.

  • Research, analyze and determine an appropriate course of actions in a variety of situations for customers.

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires.

  • Provide caring and empathetic customer interactions that positively represent the brand.

  • Use analytical and organizational skills to solve complex customer issues though troubleshooting.

Equipment at a Glance

  • Workstation Requirements CLICK HERE.

  • 4 GB of RAM or better (+2 GB over minimum).

  • High speed Internet with minimum of 2.0 mbps upload speed (+1 mpbs over minimum).

  • POTS (Plain Old Telephone Service), cable telephony, digital service or business class VoIP.

  • A second monitor is found to be beneficial for this program.

Company hours of operation (subject to change based on client needs):

  • Many of our clients need support 24 hours a day, 7 days a week, 365 days a year.